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Can I customize my dessert table package?Absolutely! At Mapibo, we recognize that each event is unique. That's why we offer fully customizable dessert packages tailored to your preferences, dietary restrictions, and theme requirements. We also include a meeting session in the price to ensure every detail is perfect. Reach out to us to discuss your specific needs and craft a memorable experience for your guests.
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What types of events You do?At Mapibo, we specialize in catering a diverse array of events, from weddings and corporate functions to private parties and special celebrations. Our mission is to enhance the culinary and visual experience for your guests, making every occasion memorable.
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Is it Halal?All our food is certified halal
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Do you cater nationwide?Yes we do travel across the country ( fees may apply )
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What safety measures does Mapibo implement?At Mapibo, we are proud to maintain a 5-star hygiene rating and comprehensive insurance coverage, ensuring the highest standards of safety and quality for your event.
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Where do you ship?We currently offer shipping across the UK, including Northern Ireland and the Channel Islands.
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Can I change the delivery address?Please email or call us as soon as possible after placing the order, as once the order in is progress, we won’t be able to change the address.
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When will my order arrive?We ship standard orders UK wide using Royal Mail Standard Shipping Tracked 24 (1-2 business days) and Royal Mail Special Delivery (next day). Whilst 94% of Royal Mail Tracked 24 shipments are delivered within 24 hours, it is a 1 – 2 business day service - there are occasions where it takes 2 days. We cannot be held responsible for orders that do not arrive next day. We would therefore suggest choosing the day before requirement for delivery or ‘Next Day (Special Delivery)’ for time/date critical orders. No complaints can be made until 7 days have passed without delivery. You can see Royal Mail for their full terms and conditions. https://www.royalmail.com/terms-and-conditions Larger Corporate or Special Orders can be sent with DPD. DPD orders are shipped out the day before your specified date. If an item is ordered before 12pm, then it will be dispatched on the same day if next day delivery is requested. If you're unsure whether you've placed your order ahead of our cut-off, do contact us and one of our team will be happy to help. We cannot be held responsible for any losses or damages if a safe place is arranged with DPD. You will be provided with your DPD tracking details when we dispatch. This will allow you to follow the package on their journey, with a delivery time slot provided. For orders to remote postcodes (Highlands & Islands) or Northern Ireland, DPD may only offer a 2 day service. If this is the case, our team will be in touch to update you. Orders are only shipped Monday through Friday and delivery may take up to 8 pm to be delivered.
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When will my order be dispatched?Orders are dispatched 1 working day prior to delivery date, cut off for same day dispatch is at 12pm. Whilst we will do what we can, we cannot guarantee any changes to orders can be made on day of dispatch, even less so after 12pm. Please make sure shipping details and date is correct (we cannot be held responsible or offer replacement in the case that the order is not sent to the right place or at the right time).
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What is your payment policy?We require a 50% deposit to secure your booking. The remaining balance is due 14 days prior to the event. We accept payment by cash, card or bank transfer.
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What is your cancellation policy?Deposits are non-refundable , however if you cancel your booking more than 14 days prior to the event, you can use this towards a future event.
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